Just like other banks, Fidelity bank customer care/service gives the customers the opportunity to speak to any of them or lay their complaint.
Whether you’re calling to make enquiries, to lodge a complaint, or simply to make a suggestion, you can reach us at through their phone number, email and social media platform.
The customer care/service is available 24/7.
How to Contact Them
To contact the customer Care Via Phone number: 01-448-5252
To contact the Customer CareVia Email: True.email@example.com,
To contact Customer Care via Whatsapp: +2349030005252.
To Contact the Customer Service via Live Chat: Click HERE
If you are on Twitter, direct all complaints to their Twitter handle @fidelitybankplc.
On Facebook, Drop comments or message to Fidelity Bank Plc Page.
What Fidelity bank Customer Care/Services Do:
Information on Fidelity Bank products and services.
Account balance enquiry
Card transaction issues
ATM card block request
Online banking enquiries
Online banking password reset
Stop cheque instruction
Card PIN re-issue request
Dormant account reactivation
General Account issues
Cheque book request
Statement of account request
All complaints spanning across all Bank products and services.
Cross-sell various products and services to select customers.
Mystery shopping exercises on request.
Escalate issues unresolved on first contact to the relevant units (TSD, E-Banking, IS Control etc.)
Daily calls to PoS merchants to check on machine status and reasons for low usage (issues escalated to E-Banking for follow-up).