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Fidelity Bank Customer Care: Phone Number, Online Live Chat, Email, Social Media Accounts

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Fidelity Bank Customer Care: Phone Number, Online Live Chat, Email, Social Media Accounts

Just like other banks, Fidelity bank customer care/service gives the customers the opportunity to speak to any of them or lay their complaint.

Whether you’re calling to make enquiries, to lodge a complaint, or simply to make a suggestion, you can reach us at through their phone number, email and social media platform.

The customer care/service is available 24/7.

How to Contact Them

To contact the customer Care Via Phone number: 01-448-5252

To contact the Customer CareVia Email: True.serve@fidelitybank.ng,

To contact Customer Care via Whatsapp: +2349030005252.

To Contact the Customer Service via Live Chat: Click HERE

If you are on Twitter, direct all complaints to their Twitter handle @fidelitybankplc.

On Facebook, Drop comments or message to Fidelity Bank Plc Page.

 

 What Fidelity bank Customer Care/Services Do:

Information on Fidelity Bank products and services.

Account balance enquiry

Card transaction issues

ATM card block request

Online banking enquiries

Online banking password reset

Stop cheque instruction

Card PIN re-issue request

Dormant account reactivation

Account reactivation

General Account issues

Cheque book request

Statement of account request

All complaints spanning across all Bank products and services.

Cross-sell various products and services to select customers.

Mystery shopping exercises on request.

Escalate issues unresolved on first contact to the relevant units (TSD, E-Banking, IS Control etc.)

Daily calls to PoS merchants to check on machine status and reasons for low usage (issues escalated to E-Banking for follow-up).

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